GDPR Information

Last updated: May 19, 2026

While Verve Balance is an Australian company primarily serving Australian clients, we respect the rights of all individuals, including those in the European Economic Area (EEA), United Kingdom, and Switzerland. This page outlines our commitment to the General Data Protection Regulation (GDPR) principles.

Data Controller

For the purposes of GDPR, Verve Balance is the data controller responsible for your personal data.

Contact Information:
Verve Balance
Level 12, 333 George Street
Sydney NSW 2000, Australia
Email: [email protected]

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract Performance: Processing is necessary to provide services you have enrolled in or to take steps before entering into a contract.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, unless overridden by your rights.
• Consent: You have given explicit consent for specific processing activities, such as marketing communications.
• Legal Obligation: Processing is necessary to comply with legal requirements.

Your Rights Under GDPR

If you are located in the EEA, UK, or Switzerland, you have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of the personal data we hold about you, along with information about how we use it.

Right to Rectification

You can request that we correct any inaccurate or incomplete personal data we hold about you.

Right to Erasure (Right to be Forgotten)

You can request that we delete your personal data in certain circumstances, such as when:

• The data is no longer necessary for the purposes it was collected
• You withdraw consent and there is no other legal basis for processing
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed

Right to Restrict Processing

You can request that we limit how we use your personal data in certain situations, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

Right to Object

You can object to our processing of your personal data based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal effects or significantly affect you. We do not engage in automated decision-making.

Right to Withdraw Consent

Where we rely on your consent as the legal basis for processing, you can withdraw consent at any time. This will not affect the lawfulness of processing before withdrawal.

How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month, though this may be extended by two additional months for complex requests.

We may need to verify your identity before processing your request. If we refuse your request, we will explain why.

Data Transfers

As an Australian company, your personal data may be processed and stored in Australia. We ensure appropriate safeguards are in place when transferring data internationally, including:

• Using standard contractual clauses approved by the European Commission
• Ensuring recipients are located in countries deemed to provide adequate protection
• Implementing appropriate technical and organizational security measures

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Retention periods vary depending on the type of data and the purpose of processing.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication procedures
• Employee training on data protection

Data Breach Notification

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay. We will also notify the relevant supervisory authority within 72 hours of becoming aware of the breach.

Third-Party Processors

We may use third-party service providers to process your personal data on our behalf. These processors are contractually obligated to:

• Process data only according to our instructions
• Implement appropriate security measures
• Assist with fulfilling your rights
• Delete or return data when services end

Cookies and Tracking

We use cookies and similar technologies on our website. For detailed information about our use of cookies and how to manage your preferences, please see our Cookies Policy.

Marketing Communications

If you have consented to receive marketing communications from us, you can withdraw consent at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us at [email protected]

Children's Data

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

Supervisory Authority

If you are located in the EEA, UK, or Switzerland and have concerns about how we handle your personal data, you have the right to lodge a complaint with your local supervisory authority.

For the UK: Information Commissioner's Office (ICO)
Website: ico.org.uk

Updates to This Policy

We may update this GDPR information from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

Contact Us

If you have questions about this GDPR information or how we process your personal data, please contact us:

Email: [email protected]
Address: Level 12, 333 George Street, Sydney NSW 2000, Australia