Privacy Policy
Last updated: 1 January 2026
Verve Balance ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website verve-balance.com or use our services.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
Personal Data
When you submit an enquiry form or contact us, we collect personally identifiable information such as your name, email address, and any other information you choose to provide about your project or property.
Usage Data
We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, access times, and the pages you have viewed. This information is used to analyse trends, administer the site, and gather demographic information.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. For more information, please see our Cookie Policy.
How We Use Your Information
We use the information we collect for various purposes, including:
- To respond to your enquiries and provide customer service
- To send you quotes and proposals for ecological consulting services
- To communicate with you about projects, services, and updates
- To improve our website and services
- To comply with legal obligations
Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:
- To trusted third parties who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential
- When we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety
- With your consent
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Enquiry data is typically retained for five years unless you request earlier deletion.
Your Rights
Under Australian privacy law and, where applicable, the GDPR, you have certain rights regarding your personal information:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your information
- The right to object to processing of your information
- The right to data portability
To exercise any of these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Verve Balance
Suite 14, 88 Greenway Crescent
Wollongong NSW 2500
Australia
Email: [email protected]